Refund policy

At Manrune, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may be eligible to request a return or refund under the conditions described below.

Please review this policy carefully before submitting a request.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Be free from stains, odors, damage, or signs of wear
  • Include all original tags, labels, and packaging where applicable
  • Be accompanied by valid order information or proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before returning any item, please contact our customer support team at service@manrune.com.

Please include:

  • Your full name
  • Order number
  • Email address used for the order
  • The item you wish to return
  • Reason for the return

  • Photos of the item, if relevant

Our support team will review your request and provide return instructions if your return is approved.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted or processed.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise eligible due to an error on our part, customers are generally responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping method when returning an item.

Manrune is not responsible for returned packages that are lost or damaged during transit before they reach the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at service@manrune.com.

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Clear photos or video showing the item
  • Photos of the packaging and shipping label, where applicable

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or other suitable solution.

Size and Fit Issues

Because fit may vary depending on the product, style, and individual measurements, we strongly recommend reviewing the size chart and product information before placing an order.

If an item does not fit as expected, you may request a return within the eligible return period, provided the item remains unused, unworn, and in its original condition.

Return shipping costs for size or fit-related returns are generally the customer's responsibility unless the item received differs materially from the size or product information displayed at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items with missing tags or original packaging where applicable
  • Items showing signs of use, stains, odors, or improper handling
  • Gift cards
  • Items marked as final sale or non-returnable at the time of purchase
  • Items that cannot be returned for hygiene reasons once opened or used, where applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like a different size, color, or product, please contact us at service@manrune.com.

Depending on product availability and the circumstances of your request, we may assist with an exchange.

In some cases, the quickest option may be to return the original item and place a new order for the preferred item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that after a refund is processed by Manrune, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

This processing time is controlled by the payment provider and may vary.

Partial Refunds

In certain cases, only a partial refund may be approved.

This may apply when:

  • An item is returned with signs of use
  • The item is not in its original condition
  • Original packaging, tags, or components are missing
  • The item has been damaged for reasons unrelated to shipping or a product defect

Any partial refund will be determined based on the condition of the returned item and the circumstances of the request.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not yet received it, we recommend that you:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at service@manrune.com.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing your purchase.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after receiving it in accordance with this Refund Policy.

Refused or Unclaimed Packages

If a package is refused, not collected, or returned because of incorrect or incomplete information provided by the customer, additional shipping or handling charges may apply.

Any refund for such orders will be reviewed after the returned package has been received and inspected.

Refunds for Lost Packages

If your shipment appears to be lost in transit, please contact us at service@manrune.com.

We may need to review the tracking information and contact the shipping carrier before determining the appropriate resolution.

If the shipment is confirmed as lost, we may offer a replacement or refund depending on the circumstances.

Policy Abuse or Fraudulent Claims

Manrune reserves the right to review return and refund requests for unusual or potentially fraudulent activity.

We may refuse a refund or return request where there is reasonable evidence of:

  • Return fraud
  • Repeated misuse of the return process
  • Altered or intentionally damaged merchandise
  • False claims regarding delivery, damage, or product condition

This provision does not affect any rights available to customers under applicable consumer protection laws.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer support team at service@manrune.com.

Please include your order number whenever possible so we can assist you more efficiently.

Store Information

Brand: Manrune

Website: manrune.com

Email: service@manrune.com

Operated By: SUKIBAY COMPANY LIMITED

Registered Business Address:
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG