Shipping policy

Shipping Policy

At Manrune, we want your order to arrive safely and within the estimated timeframe. This policy provides an overview of our order processing, shipping timelines, tracking, and what to expect if an issue occurs during delivery.

Processing Your Order

After your order is placed, please allow 1–3 business days for us to process and prepare it for shipment.

Orders are processed Monday through Friday, excluding public holidays. During busy periods, sales events, or other unexpected circumstances, processing may take a little longer.

An order confirmation will be sent to the email address provided at checkout. Once your order leaves our fulfillment facility, we will send a shipping confirmation with tracking details when available.

Where We Ship

Manrune ships to the United States and selected international destinations.

Available shipping destinations may vary depending on the product, carrier availability, local regulations, and other delivery restrictions. If we are unable to ship an order to the address provided, we will notify you as soon as possible.

Shipping & Delivery Estimates

Shipping times begin after your order has been processed.

United States

- Order Processing: 1–3 business days

- Estimated Transit: 5–12 business days

International

- Order Processing: 1–3 business days

- Estimated Transit: 7–20 business days

The delivery times above are estimates rather than guaranteed delivery dates. Actual arrival times can be affected by the destination, carrier operations, customs procedures, holidays, weather, and other circumstances outside our control.

Shipping Fees

Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Manrune may occasionally provide free shipping or other shipping promotions. When available, the applicable offer and any conditions will be displayed on our website or during checkout.

Tracking Your Order

Once your package has been shipped, tracking information will be provided by email when available.

Please keep in mind that tracking may not show movement immediately after dispatch. It can take several business days for the carrier to scan the package and update its tracking system.

If your tracking information has not updated for several days, please contact us and we will do our best to assist.

International Customs & Taxes

International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country.

Unless specifically stated otherwise, these charges are not included in the product or shipping price and are the customer's responsibility.

Because these fees are determined by local customs authorities, Manrune cannot control or predict the amount that may be charged. We recommend checking with your local customs office if you have questions about potential import charges.

Shipping Delays

We work with our shipping partners to deliver orders within the estimated timeframe, but delays can occasionally occur.

Examples include:

- Carrier or transportation disruptions

- Customs clearance

- Severe weather

- Peak holiday periods

- Unexpected increases in shipping volume

- Public holidays

- Other events beyond our reasonable control

If a shipment is delayed for reasons outside our control, the estimated delivery timeframe may be extended.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before completing your purchase.

Manrune is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated address provided at checkout.

If you realize that your shipping information is incorrect, contact us at service@manrune.com as soon as possible. We will try to assist, but we cannot guarantee that changes can be made once an order has entered processing or been shipped.

If a package needs to be reshipped because an incorrect address was provided, additional shipping costs may apply.

Missing or Stolen Packages

If the carrier's tracking system shows that your package was delivered but you cannot find it, please first check:

- Around your delivery area

- With other members of your household

- With neighbors or your building's reception/mailroom

- With the shipping carrier

If you are still unable to locate the package, contact us at service@manrune.com and provide your order details. We will work with you to determine the next appropriate step.

Manrune cannot be held responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen.

Damaged Packages

If your order arrives damaged, please contact us at service@manrune.com as soon as possible.

To help us evaluate the situation, please include your order number and clear photos of:

- The damaged product

- The shipping package and packaging materials

After reviewing the information, we will determine the appropriate solution based on the circumstances. This may include a replacement or refund where applicable.

Multiple Packages

Your order may occasionally arrive in more than one package.

This can happen when items are fulfilled from different locations or when products are processed separately. If this occurs, each package may have its own tracking number and may arrive at a different time.

You do not need to be concerned if only part of your order arrives initially.

Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible at service@manrune.com.

We can generally accommodate cancellation requests before the order has entered the shipping process. Once an order has been processed for shipment or dispatched, we may no longer be able to cancel it.

For questions about returns, refunds, or other post-purchase issues, please refer to our Refund Policy.

Changes to This Policy

Manrune may update this Shipping Policy from time to time as our shipping processes, services, or applicable requirements change.

Any revised version will be published on this page and will become effective when posted.

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